Returns & Exchanges

Due to the perishable nature of our fresh seafood, we cannot accept physical returns, but we are committed to ensuring your complete satisfaction with every catch. If your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a full refund or replacement.

Return Process

• 1.
  Inspect Your Delivery

  Immediately upon arrival, open your package and inspect the seafood and coolant levels to ensure everything is cold and fresh.

• 2.
  Document Issues

  If there is a problem with your order, take clear photos of the product and the shipping label as these are required for processing claims.

• 3.
  Contact Support

  Email our customer service team at [email protected] within 24 hours of receipt with your order number and the photos you collected.

• 4.
  Resolution

  Our team will review your request and issue a credit to your original payment method or arrange for a priority replacement shipment at no extra cost.